Sidney's Privacy Policy — Your Data Is Safe With Us

When you create an account and use our services at sidney, we collect certain information. This is solely to provide you with the best experience and to keep your account secure.

We believe every user has the right to know what data is collected and why. A full breakdown is provided below.

Collected data is used only for specific, legitimate purposes. This information is essential to keeping your sidney experience smooth and secure.

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To send you information about bonuses, promotions, and rewards — but only with your consent.
• To prevent fraud and money laundering.
• To meet legal obligations and comply with regulatory requirements.
• To diagnose and improve technical issues on the gaming platform.
• To support you under our Responsible Gaming programme.
• To provide customer service and support.

We never use your data for advertising or commercial profiling. Every use of your information at Sidney is directly tied to improving the quality of your experience.

Sidney does not sell your personal data to any third party. However, there are limited circumstances where sharing certain information may be necessary.

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• Legal Authorities: We may be required to disclose data under a court order or government directive.
• Security partners: Limited data may be shared with trusted partners to support fraud detection and cybersecurity.
• KYC Providers: Your data may be shared with a licensed KYC provider for identity verification.

Sidney uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: Required for login sessions and security — the site cannot function without these.
• Performance Cookies: Monitors site speed and performance — helps us improve our service.
• Functional Cookies: Remembers your preferences — such as language, theme, and gaming settings.
• Analytics Cookies: To analyze user behavior and improve our services.

You can delete or disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some site features.

We do not retain your data longer than necessary. Each type of data has a defined retention policy.

• Account data: retained while the account is active and for up to 5 years after closure.
• Financial transaction data: retained for up to 7 years due to legal obligations.
• KYC documents: retained for up to 5 years after account closure.
• Technical logs: automatically deleted after 6 months.
• Marketing preferences: updated immediately upon withdrawal of consent.

Every sidney user has the right to full control over their personal data. We respect these rights and are committed to upholding them.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can opt out of your data being used for specific purposes.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for specific purposes.

To exercise these rights support@sidney.bio— email us at and we will respond within 30 days.

Sidney is strictly for users aged 18 and above. We do not knowingly collect any data from minors.

• Age verification is carried out at the point of registration.
• If a minor's account is identified, it will be closed immediately.
• Any data identified as belonging to a minor will be permanently deleted.
• If parents have any concerns, they are welcome to contact our support team.

Sidney employs multiple layers of security to protect your data, covering both technical and organizational safeguards.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-factor authentication (2FA) — for account login.
• Real-time fraud detection system — for identifying suspicious transactions.
• Regular security audits and penetration testing.
• Restricted staff access — only authorized personnel can view your data.
• Automatic session timeout — you will be logged out after a period of inactivity.

Sidney works with a number of trusted third-party service providers, who receive limited data strictly for specific operational purposes.

• Payment gateways — bKash, Nagad, Rocket, and others for transaction processing.
• KYC verification service — for identity confirmation.
• Email service provider — for sending transactional and account notifications.
• Analytics tools — for monitoring platform performance.

All third-party service providers are required to comply with Sidney's privacy standards. They may not use any received data for any other purpose.

Sidney may update this Privacy Policy from time to time. We are fully committed to transparency whenever changes are made.

• For significant changes, notifications will be sent via email and posted on the site.
• You will be notified at least 14 days before any changes take effect.
• The date of any changes will always be displayed at the top of the page.
• Continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions, complaints, or requests to delete your data, please get in touch with us.